Customer service agent/Call center/ receptionist wanted - Cape Town

You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.

Duties & Responsibilities
What you will do in this role

Working towards consistently achieving and exceeding set targets

Consistently applying agreed behavioral and compliance standards

Sharing knowledge and skills with other members of the team

Communicating new information that is relevant to the campaign to colleagues, customers and managers

Developing and maintaining current knowledge of the campaign

Ensuring first contact resolution at all times

Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes

Providing excellent customer experiences at all time

Verifying and updating customer information

Proactively offer solutions to any issues or concerns that customers might face

It will be a plus if you:

Have knowledge of the Health Care industry

Worked in environment with patient care

Desired Experience & Qualification
This Customer Service Advisor role at Concentrix is a great match if you:

Have at least 8 months experience working in an international BPO contact center customer service environment (essential)

Passed Grade 12

Ability to work shifts aligned to United States business hours

Proficient in English verbal and written communication

Are self-motivated and highly responsible

Package & Remuneration
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:

Basic salary of R8000

Campaign allowance of R1000

Performance incentives

Subsidized transport

Pension fund

Fantastic Employee Assistance Programme (EAP)

Medical aid for main member / Medical Insurance for employee and two dependents

Group life cover

Access to financial well-being sessions, will writing sessions and stress management sessions

Team building and upskill training opportunities

Interactive and inclusive company culture
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